Executing Commands

While tracking units it is possible to perform actions over them like executing commands and sending messages.

In the Monitoring panel there can be a button to send commands. If not, it can be activated through User Settings dialog. The button can obtain different looks:
there are available commands for the selected unit;
there are GPRS commands among available;
or there are no commands supported by the selected unit or the current user has not enough access to the unit.

Put the cursor over the active button against the needed unit to see the list of available commands.

Not all of commands supported by a unit can get to this list. However, if command text is known, this command can be sent as a custom message.

It is possible to give commands custom names. To do this, visit Unit Properties => Commands Aliases.

Sending Commands to Unit

  1. Push the command button or .
  2. Select a command from the list of commands available at the moment. On the right you can choose the link type (if it is not an alias). Possible link types are TCP, UDP, Virtual, SMS, however, not all of them may be supported by the selected unit. That is why only supported link types are indicated. Auto means automatic choice of link type (the preferable one will be specified in brackets). The green icon against a command means that this command is supported by the selected unit.
  3. Set additional parameters if needed, for example, input/output index, report interval, path to load configuration or firmware file, etc. (depending on command type).
    If you select Send custom message, enter the text to be sent or select one from previously saved. To save your message in the list below, press Store. To delete a message, press Delete.
  4. Press OK. The command will be executed immediately, and its result will be reported in the log. To show or hide the log window click on the double-arrow in the right bottom corner of the window.

:!: Hints:

  1. A command can be sent to a group of units at once.
  2. A command can be executed automatically - by schedule or when specific conditions are met. For this, adjust the appropriate job or notification.

Chat with Driver

Operator (dispatcher) can exchange messages with drivers. To do this, select the command Send message to driver and type a text.

In case the driver answers, driver's message will popup in a special window at the top of the map. New message can be accompanied with a signal (see User Settings. If you have unread messages, the icon at the bottom of the window near the messages button blinks, and in its tooltip you can see the number of unread messages.

In the list newly coming messages are added to the top. The headers of unread messages are bold. To expand/hide the full text of a message, use the switch button plus-minus.

When clicking on a message, the map is focused on the place where this message was received. When clicking on a unit name, the map is focused on its last location.

To delete a message, click on the cross at its right. You can also delete read messages or all messages at all if you use the appropriate buttons at the bottom of the messages window.

To simply hide the messages window, click on the messages button at the top of the browser. To display the messages window again, click on the same button. The window itself cen be moved over the screen.

The operator can quickly send a reply to the driver. When clicking on the green triangle-shaped button Send messages to driver, command executing dialog appears, and the operator can type the messages and send it.

Besides, you can generate a report called Chat, which will contain all chat history including operator's messages and driver's answers.

Commands sent to a unit (including messages to driver) can be seen in the Messages Mode, commands successfully executed can be observed in the report Executed Commands.

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