This is an old revision of the document!


User is system object which has its specific name (login) and password. User has access rights for interacting with other system objects (units, users, accounts, etc.). These rights are assigned by service manager. End user exercises these rights on the monitoring site. However, other types of users can be managers or administrators.

To work with users, choose Users in the navigation panel on the left of the window.

Here you can:

  • Create a new user.
  • Find and display existent users.
  • View and/or edit their properties.
  • Give users access rights to different objects.
  • Delete users.

User Properties

To create a new user, push the Create user button. In the dialog that appears, fill in the field on the given tabs.


Enter a name and a password (and its confirmation) for the user. This name and password will be used by this user to login to the monitoring site. Mark the check boxes Can create objects and Can change password to give the user the corresponding rights if needed. Tick Activated to let the user login to the service. Select creator from the dropdown list.

Host mask can be applied to user to restrict IP addresses from which to enter service sites. For example, to allow user to login to sites from office only. To set a mask, use the wildcard symbol *, for example, host mask can be set like this: '212.0.13.*'.


Here you give the user access rights to objects existing in the system: devices, accounts, devices groups, and users. On the left choose objects and assign access type to them on the right. To select several objects at once, use <ctrl> and <shift> keys. After the access level has been assigned to an object, it acquires the corresponding background. If this tab is left empty, it is assumed by default that this user has no access rights to existing objects (except cases when the user is a creator of an object). Access levels description...


Activate access to mobile site for the user if needed and enter access key which is necessary to login to the system from a cell phone. Type user's phone number(s) in the international format to let the user manage devices via SMS. Enter e-mail address that will be used to get notifications from the service administration. These settings can be changed by the user in User Settings when he/she logs in.

Custom fields

Any kind of information can be added to users account using custom fields. This can be private phone, home address, post, experience, and so on.

The next time you open the dialog custom fields will be automatically alphabetized.

:!: Notes:

  • Another way to create a new user is to make a copy of an existing user and edit it. This feature is aimed to speed up the process of creating objects. Click a user holding down <ctrl> key. In the Create Copy User dialog edit user properties and save the user by clicking OK.
  • One more way to create a user is to create it together with account.

Managing Users

Search & Display

To view created users in the results panel and proceed the work with them, specify the corresponding search parameters. How to fulfill a search...

In the table of results you see users' names and creators. Learn more about managing tables...

View & Edit

When clicking on a user, the dialog with user properties is displayed. Here you can change user's properties described above.

The tabs of the dialog are similar to those when creating a user, but there is an additional tab titled Log. Here all user's logins to the system and logouts from the system can be displayed. Specify the period of time and press the Show button.


To delete a user (menege access needed), simply check it and press the delete button . Learn more about deleting objects...

Was this helpful?
Thank you!