Wialon help center has been launched

From June, 2021, docs.wialon.com is to be discontinued. Please look for answers to your questions in the new help center.

Starting June, after visiting docs.wialon.com, the system will redirect you to the Wialon help center. By the way, we kindly recommend you to update the links in your bookmarks or notes.


Enter the service URL into the address line of your browser.

On the login page, enter your username and password. Note that the characters used in these fields are case sensitive. Afterwards, choose the interface language. If you want, you can change it at any time after logging in (in the user settings).

After all the necessary fields are indicated, click Enter.

If you use a personal computer, you can additionally check the Remember box. In this case, the next time you enter the system you will not be asked to input your login and password again. Moreover, this checkbox is necessary to automatically enter the system in case of losing the session. It should be noted that this option is limited to 30 days. Also, the box becomes unchecked when you exit the system.

For an account with two-factor authentication enabled, in addition to the password, you must enter a verification code, which is sent to the email or via SMS (the code is valid for 5 minutes). If the login did not occur and the entered code became red, then it was entered incorrectly. If you enter the wrong code repeatedly, the login will be temporarily blocked.

If the verification code has not been received, click on the Resend the code button (it becomes active within 30 seconds after the first request). In case two-factor verification via SMS is used, it is possible to choose how the code must be sent: in an SMS o by email.

:!: If the current time is displayed in red and in the middle of the screen you can see a warning message (Unable to connect to the server. The page will be reloaded automatically when the connection is restored), then there is no connection to the server for more than two minutes. This can be caused by the Internet connection failure or some internal system problems. After the connection is restored the message disappears automatically, and the system continues its work. If the connection to the server is lost for 5 minutes and more, the session will be finished. However, when the connection with the server is restored, the user automatically logs in to the login page.

A quick login without entering (or even knowing) a user name and password is possible, provided that there is an active session available. Then URL-link should contain the sid parameter, e.g., http://wialonb3.gurtam.com/?sid=3086417ea744b0dbb85202cebe3ff134. Note that the input must be from the same IP address. However, be careful giving away such links, as, while the session is active, anyone who has this link can log into the system and perform different actions allowed to that user. To abort the current session, just exit the system (press Logout).

After the first login into the system, the Data Protection Agreement is shown. In order to proceed, click I agree.

Getting a New Password

If you have already registered in the system but forgot the password, please, follow the Forgot your password? link. There you will be asked to enter your username and email address. Then press the Reset password button. A link to the page containing your new password will be sent to you. Follow this link to get your new password.

If you have pressed Forgot your password? by accident, just ignore the email with a password reset link and use your previous login and password. If you still follow this link, you will have to use a new password.

:!: You can reset the password no more than once a minute.

Password Change

If the Can change password option is activated in the General tab of the user properties, then, according to the security rules, the password change is required at first login. In the opened window, type in the current password, and then enter the new password twice (the second time in the Confirm password field).

The current password for the user you logged in as can be changed in the Security tab of the user properties dialog. However, not all users are allowed to do this. Contact your service administrator for more information.

Login as Another User

User impersonation allows you to access and operate as if you were logged in as another (subordinate) user. To impersonate, you need to have the Act as given user access right towards the user.

If you want to log in as another user from the authorization page, you should enter your user name and password, click on the Login as caption and select the necessary user name in the open window. When you are logged in as another user, you can see only those objects that are available to them and perform the actions allowed to them. Note that the login history is stored in the account with which you have entered the system.

You can switch to another user even after entering the system. However, in this case, the login is not saved in the user's history. To switch it, click the icon located to the left of the username. Afterwards, the dialog containing two columns (a username and an account name) is opened. Users-creators of accounts are marked with the icon to the left of their names. Click on the name of the required user to authorize in the current tab, or click on the icon at the end of the line to open the page in a new tab. For the search convenience, it is possible to use the dynamic search. The search can be filtered by users or accounts. This is regulated by the filter in the upper left corner of the window.

There is also an alternative way to log in as another user. Go to the Users panel, where each user has a special button for logging in under his name. If you do not have enough access privileges, the button is disabled.

After authorization as another user, the username is written in brackets to the right of the main one (in the right corner of the Top panel). To switch back to the main user, click on the icon (door with arrow) to the right of the name, and confirm your action by pressing OK in the appeared window.

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